How Can We Help You?
If you need help with your HLS Inner Circle membership, you're in the right place!
Many of the common general questions are answered are right here on this page. If you decide to submit a ticket you must create an account at our support desk and then log back in TO THE HELP DESK within 24 hours to see our response. Keep in mind that the support staff is here to help you with the operation of THIS website. If you need help or advice building your business we recommend that you contact Omar on Voxer or using any of the methods described on the home page.
- [op_question question="When%20should%20I%20create%20a%20support%20ticket%3F"]This%20support%20desk%20is%20to%20help%20you%20with%20any%20technical%20issues%20that%20you%20may%20be%20having%20with%20this%20websites%20or%20one%20of%20the%20products%20contained%20herein.%20Examples%20might%20be%20a%20dead%20link%20or%20a%20video%20not%20working.%20This%20help%20desk%20is%20not%20meant%20to%20be%20used%20for%20coaching%20or%20assistance%20in%20building%20your%20internet%20business.%20If%20you%20feel%20that%20this%20website%20or%20product%20is%20not%20functioning%20properly%20then%20please%20report%20the%20problem%20by%20submitting%20a%20ticket.[/op_question] [op_question question="When%20can%20I%20expect%20a%20response%3F"]Please%20note%2C%20when%20you%20submit%20a%20help%20desk%20ticket%2C%20it%20may%20take%20up%20to%202%20business%20days%20to%20get%20a%20reply%20back%20in%20normal%20circumstances.%20You%20may%20not%20get%20a%20reply%20on%20the%20weekend.%20While%20we%20still%20try%20to%20get%20back%20to%20you%20same%20day%2C%20please%20understand%20that%20there%20are%20certain%20circumstances%20that%20may%20create%20a%20back%20log.%20Some%20tickets%20are%20beyond%20the%20scope%20of%20expertise%20of%20the%20General%20Help%20Desk%20Staff%20and%20may%20require%20the%20involvement%20of%20a%20specialist%20or%20programmer.%20If%20this%20is%20the%20case%2C%20they%20will%20respond%20to%20you%20to%20let%20you%20know%20that%20they%20have%20passed%20your%20information%20to%20a%20programmer%20and%20you%20should%20expect%20an%20answer%20in%20another%202%20business%20days%20or%20less%20or%20you%20may%20get%20a%20reply%20directly%20from%20that%20programmer.[/op_question] [op_question question="I%20haven't%20gotten%20a%20response%20yet!"]Any%20ticket%20you%20submit%20will%20be%20replied%20to.%20It%20is%20impossible%20for%20a%20ticket%20to%20go%20unanswered.%20Please%20do%20not%20post%20a%20duplicate%20ticket%20for%20the%20same%20reason.%20This%20will%20only%20have%202%20people%20working%20on%20your%20ticket%20at%202%20different%20times%20and%20can%20actually%20create%20a%20delay%20in%20response%20to%20you.%20If%20you%20have%20a%20delay%20in%20your%20response%20time%20outside%20of%20the%20times%20posted%2C%20you%20can%20email%20Support%40HigherLevelStrategies.com%20or%20call%20our%20toll%20free%20number%20at%20866-205-3389%20Finally%2C%20when%20creating%20a%20support%20ticket%2C%20please%20be%20as%20detailed%20as%20possible.%20Give%20the%20product%2C%20website%2C%20date%20and%20time%20you%20purchased%2C%20the%20price%20you%20paid%2C%20your%20receipt%20number%2C%20how%20you%20paid%2C%20along%20with%20a%20complete%20description%20of%20your%20problem.%20Feel%20free%20to%20include%20any%20screen%20shots%20or%20video%20you%20made%20to%20show%20the%20problem.%20We%20look%20forward%20to%20helping%20you%20with%20your%20problem.[/op_question] [op_question question="I%20can't%20log%20into%20the%20website."]Log%20in%20details%20are%20case%20sensitive%20so%20be%20sure%20your%20caps%20lock%20is%20not%20on.%20You%20created%20your%20login%20and%20password%20when%20you%20signed%20up%20for%20the%20site.%20Check%20your%20e-mails%20for%20a%20confirmation%20of%20your%20log%20in%20details.%20If%20you%20have%20forgotten%20your%20password%20you%20can%20request%20it%20from%20the%20login%20page.%20If%20for%20some%20reason%20you%E2%80%99re%20still%20having%20issues%20please%20submit%20a%20ticket.[/op_question] [op_question question="My%20video%20won't%20play%2Fload."]The%20videos%20are%20server%20based%20at%20Amazon%20S3%20and%20stream%20at%20512kbps.%20We%20use%20the%20latest%20in%20Cloudfront%20technology%20to%20ensure%20the%20best%20streaming%20possible%2C%20this%20means%20playback%20speed%20and%20loading%20time%20will%20depend%20mostly%20on%20your%20internet%20connection.%20If%20the%20video%20is%20buffering%20or%20taking%20time%20to%20catch%20up%20press%20the%20pause%20button%20and%20allow%20the%20file%20to%20load%20completely%20before%20playing%20again.%20Patience%20is%20a%20virtue.[/op_question] [op_question question="I%20can't%20locate%20my%20video%20training."]The%20videos%C2%A0can%20be%20accessed%20from%20the%20navigation%20bar%20at%20the%20top%20of%20this%20page.%20Click%20on%20the%20products%20tabs%20and%20any%20and%20all%20training%20that%20we%20promised%20you%20can%20be%20found%20there.[/op_question] [op_question question="How%20do%20I%20get%20one%20on%20one%20help%20%2F%20coaching%20for%20my%20internet%20business%3F"]Perhaps%20you%20should%20consider%20custom%20tailored%20VIP%20coaching.%20Having%20an%20experienced%20professional%20marketer%20help%20you%20build%20your%20business%20is%20the%20fastest%20way%20to%20help%20reach%20your%20goals.%20Whether%20you%20are%20just%20starting%20out%20or%20already%20earning%20some%20profits%20online%2C%20our%20expert%20staff%20can%20help%20you%20take%20it%20to%20a%20higher%20level!%201-on%201%20VIP%20coaching%20is%20custom%20tailored%20to%20suit%20your%20exact%20needs%20and%20learning%20style.%20Obviously%20this%20type%20of%20elite%20training%20is%20not%20free%2C%20but%20custom%20training%20packages%20can%20start%20as%20low%20as%20%242%2C000.%20If%20you%20are%20truly%20serious%20about%20building%20an%20online%20business%20and%20you%E2%80%99re%20ready%20to%20invest%20in%20making%20it%20happen%2C%20we%20invite%20you%20to%20submit%20a%20ticket%20at%20our%20help%20desk%2C%20so%20that%20you%20can%20schedule%20a%20call%20with%20Melinda%20to%20discuss%20this%20further.[/op_question] [op_question question="Can%20I%20get%20a%20refund%3F"]%3Cdiv%20class%3D%22theme_rich_text_consumer__Component-sc-__sc-12e7re4-0%20gzaKqF%20theme_paragraph_consumer__Component-sc-__ids9hf-0%20beFfII%22%20data-key%3D%22115%22%20data-styled-node%3D%22true%22%20data-variable-line-height%3D%22false%22%20data-slate-fragment%3D%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%3D%22%3E%3Cspan%20data-key%3D%22116%22%3E%3Cspan%20data-key%3D%22116%22%3E%3Cspan%20class%3D%22styled__StyledNode-sc-__sc-14sa5cl-0%20bqboCL%22%20data-slate-leaf%3D%22true%22%20data-sentry-element%3D%22StyledNode%22%20data-sentry-component%3D%22SlateMarkerComponent%22%20data-sentry-source-file%3D%22slate_marker.js%22%3E%3Cspan%20class%3D%22styled__StyledAdditionalNode-sc-__sc-14sa5cl-1%20gIEBjd%22%20data-sentry-element%3D%22StyledAdditionalNode%22%20data-sentry-source-file%3D%22slate_marker.js%22%3EWhen%20you%20purchased%20the%20HLS%20Inner%20Circle%20you%20agreed%20and%20understood%2C%20that%20there%20is%20no%20%22trial%20period%22%20or%2030%20day%20refund%20period%20here%2C%20or%20any%20other%20refund%20period%20of%20any%20kind%20implied%20or%20expressed%20for%20that%20matter.%0A%0AAll%20sales%20are%20final.%20This%20custom%20coaching%20and%20service%20package%20is%20an%20intangible%20and%20intellectual%20product%20comprised%20of%20coaching%2C%20digital%20assets%2C%20consultations%2C%20introductions%2C%20business%20advice%20and%20expert%20services%20that%20%3C%2Fspan%3E%3C%2Fspan%3E%3Cspan%20class%3D%22styled__StyledNode-sc-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